Welcome to Getter Right Consulting!
I'm Chris Getter, Senior Business Analyst turned Innovator/Entrepreneur. Over the past 11 years I've improved processes and customer journeys as a certified Business Analyst for multiple organizations following the 3D strategy. In addition to my certifications I earned my MBA from Milwaukee School of Engineering in 2017.
With the help of Clinton Ages, Business Agility Specialist, and author of "Elevation Exceleration: 7 Steps to Accomplish Your Best Self," Clinton and I are helping more businesses succeed using the 3D strategy. Clinton is a PROSCI Certified Change Practitioner, and earned his Strategy and Implementation/Organizational Behavior Doctorate from Argosy University in 2015.
Step 1: Document
Using process diagrams and customer journey maps, document the business processes and customer journeys that are currently occurring in your business.
If you don't know the business processes or the customer journeys that are taking place in your business, don't worry because you're not alone. Work with your employees and customers to complete this step. For the best results, be honest and thorough in your documentation.
Step 2: Discover
Review and analyze your business process diagrams and customer journey maps to discover opportunities for improvement.
3 Tips to Discover Opportunities:
Tip 1: If you can't explain the why behind a process, you have a problem.
Tip 2: Keep an eye out for rework and waste in your processes.
Tip 3: Make sure your customer journey is a journey that you would want to go on.
Step 3: Dominate
Prioritize your discoveries and dominate your marketplace by taking massive action on your discoveries.
Now that you've identified the changes that need to occur in order for your business to be more successful, take action and make the necessary changes. Your business and your customers will thank you!
DIY or Hire Us? - That's the Question
The question isn't should I implement the 3D strategy. That's an obvious answer. (YES!!!) What's not so obvious is if you should implement the 3D strategy yourself or hire us to help you and your business.
While we encourage you take the 3D strategy and implement it yourself, below are a few good reasons why you should hire us:
1.) Time is money and we know how to efficiently and successfully implement the 3D strategy.
2.) We have over 20 years of business analysis and process improvement experiences in large and small businesses, and are likely to help you discover bigger/better opportunities.